North Conway, NH (Aug. 26, 2025) — Cranmore Mountain Resort is excited to announce Zack Kirchner of Albany, NH, as its new Snowsports Director. A passionate skier since childhood and an experienced leader in ski school operations, Kirchner steps into the role with a strong commitment to guest experience, team development and innovation.
After 50 years leading Cranmore’s Snowsports School, Karen Dolan will step into an advisory role. While not retiring, Karen will focus on mentoring, supporting the Snowsports team and enjoying more time with family and friends—ensuring her legacy and the vibrant culture she built continue to thrive.
“I have been privileged to work with Karen for the last 21 years and her contributions to Cranmore as a whole are amazing,” said Ben Wilcox, President and General Manager. “Her leadership has shaped the Snowsports School into one of the best in the industry, and we’re thrilled she will continue to be part of our Cranmore family.”
Meet the New Director
Zack Kirchner’s ski journey began at just five years old when a neighbor gifted his family skis and boots. This sparked a lifelong passion that led him to start his career in 2014 at Alpine Valley in Northeast Ohio. Most recently, Kirchner served for five years as Adult Ski and Ride School Supervisor at Attitash, where he focused on team development, training programs and collaboration across departments. Zack holds a P.S.I.A. Level 2 Certification, along with Children’s Specialist 1 and Freestyle Specialist 1 credentials. He is currently training toward his P.S.I.A. Level 3 Certification.
“Zack brings a fresh perspective, proven leadership and deep passion for the sport,” Wilcox said. “He’s the right person to carry our Snowsports School forward into the future.”
“Cranmore has an incredible reputation, and I’m honored to step into this role,” Kirchner said. “I look forward to building on Karen’s legacy and helping create memorable experiences for every guest.”
Pictured left to right: Zack Kirchner, Cranmore’s new SnowSports Director; Karen Dolan; Ben Wilcox, Cranmore President & General Manager. Click here for high-resolution photo.
About Cranmore Mountain Resort
Cranmore Mountain Resort is located in the heart of one of America’s best-rated ski towns, North Conway, NH. Located 2.5 hours from Boston, Cranmore is a four-season, family-friendly ski resort known for its ski school, sunny south-facing slopes and a festive atmosphere geared for skiers and non-skiers alike. Cranmore boasts 56 trails and glades with a variety of terrain for all ability levels from a beginner-only ski area, to classic New England trails and steeps. Cranmore also features activities such as NH’s #1 Snow Tubing Park, a year-round Mountain Adventure Park, lift-serviced downhill Mountain Bike Park, and many seasonal events. Cranmore is part of the Fairbank Group portfolio.
Cranmore is currently engaged in a $60 million base area redevelopment plan that will morph the resort into a progressive, four-season destination while introducing a second home community. For more information on Cranmore Mountain Resort and Real Estate opportunities, visit www.cranmore.com.