Safety & Policies

GUEST CODE OF CONDUCT

Cranmore Mountain Resort is committed to providing a safe, welcoming, family-friendly environment where all guests can enjoy a fun, positive recreational experience. To help us uphold that commitment, please treat others as you would like to be treated and conduct yourself in a respectful, courteous, and responsible manner.

RESPONSIBILITIES

• Demonstrate courtesy and respect, even when others do not.
• Behave responsibly and exercise appropriate self-discipline.
• Respect the rights and privileges of other guests and employees.
• Respect Cranmore property and the property of others.
• Follow posted rules, warnings, closures, and employee instructions.
• Cooperate with Cranmore staff in maintaining safety and order.
• Follow Your Responsibility Code.

BEHAVIOR OR ACTS NOT PERMITTED

• Unruly or disruptive behavior that interferes with the experience of other guests.
• Fighting or aggression of any kind, including verbal or physical assault.
• Behavior that creates a safety concern, interrupts resort operations, or negatively impacts the experience of guests or employees.
• Refusing to follow verbal or posted instructions, refusing to cooperate with Cranmore staff, or entering restricted areas.
• Harassing, intimidating, or threatening behavior.
• Sexual misconduct or lewd behavior, including inappropriate interactions with guests or employees.
• Offensive language, gestures, or music.
• Cutting lines, pushing past other guests, or intentionally disrupting queues or access areas.
• Intoxication or substance impairment that violates law, creates a safety concern or disrupts the experience of others.

• Smoking or vaping is strictly prohibited inside resort buildings, on lifts, in lift or attraction queues, or in any area where it may negatively impact the experience of other guests.
• Possessing, carrying, or displaying weapons in common or public areas of the resort.

• Possessing or consuming alcohol on trails, lifts, or attractions, or outside areas where alcohol is authorized to be served or consumed.
• Theft.
• Selling goods, food, or tickets without authorization.
• Soliciting or distributing literature without prior resort approval.
• Leaving personal belongings or equipment where they create a hazard or block entrances, exits, walkways, lift areas, or other travel routes.
• Disregarding posted signs, safety requirements, closures, or instructions from Cranmore employees.

This list is not all-inclusive. Cranmore reserves the right to revise or modify this Code of Conduct without notice.

PARENTS & GUARDIANS

Parents and guardians are responsible for the appropriate supervision and behavior of minor children in their care and should ensure they understand the rules and safety requirements associated with their activities.

FAILURE TO COMPLY

Failure to follow this Code of Conduct, resort policies, posted rules, or employee instructions may result in removal from an activity or area, suspension, or revocation of tickets or passes, or removal from Cranmore Mountain Resort property without refund.

Serious incidents, criminal activity, or threats to public safety may be referred to law enforcement or emergency authorities.

Cranmore Mountain Resort reserves the right to deny admission or require a guest to leave resort property when necessary to protect the safety, operations, and experience of our guests and employees.

Mountain biking is an exciting, high-thrill sport, but it comes with inherent risks. Following the Mountain Biker's Responsibility Code and understanding trail signage helps keep you and others safe. It’s best to warm up, start small, and progress gradually.  Begin with easier trails and ride within your ability level. Be sure to check the Bike Trail Report before heading out.

For more information on Mountain Biking at Cranmore, please visit our Bike Park Page.

Weather is an important factor in the operation of the Mountain Adventure and Bike Park. While heavy rain may result in limited access to certain attractions, the presence of lightning requires a full suspension of operations across the resort.

When lightning is forecasted in the area, resort staff will closely monitor weather conditions. If lightning is detected nearby, a warning horn will sound to indicate a temporary closure of all operations. At that time, Mountain Adventure Park staff will safely close all attractions and lifts and direct guests to the nearest indoor facility.

Guests are asked to remain indoors until conditions are deemed safe. The resort will continue to monitor the weather and will resume operations as soon as it is safe to do so.

Our mountain is home to diverse wildlife, including deer and black bears. Bears, especially mothers with cubs, can be highly protective. If you encounter a bear, remain calm, do not approach, and slowly and quietly back away while giving it plenty of space. Please report any bear sightings to mountain staff.

During the summer season, insects such as mosquitoes, black flies, and ticks are common. We strongly recommend using insect repellent during your visit. Ticks can attach when brushing against tall grass or vegetation, so be sure to check yourself thoroughly after your visit and again at the end of the day. Some ticks in the region may transmit disease. Learn more about tick identification here.

Guests with allergies, asthma, or other medical conditions are strongly encouraged to bring all necessary personal medications, including EpiPens, inhalers, and any other prescribed treatments.

Mountain staff are not authorized to administer medications; however, they can aid in the event of an emergency. Guests are responsible for always carrying their medications and for understanding how to properly use them.

Summit Hiking Trail
This 15–30-minute loop is located at the summit of Cranmore Mountain Resort and offers a scenic, easy-to-moderate walking experience around the mountaintop area. Guests are advised to wear comfortable athletic footwear and bring water for the hike.

Black Cap Trail (from Cranmore)
Guests may also access the Black Cap Connector Trail from the summit. This hike takes approximately two-hours rounds trip. Please note that this trail is off Cranmore property and is not maintained by Cranmore. Guests enter at their own risk, and Cranmore Patrol does not have access to this area. Last chair down from the summit is 4:30pm (Summer Hours) 3:00pm (Spring & Fall hours), please plan accordingly. We strongly recommend hiking boots, water, snacks, and a small backpack with essential supplies for this hike.

Both trails are located on mountainous terrain and include natural features such as roots, rocks, ledges, and elevation changes. Trails are unpaved dirt paths. Guests should be comfortable walking on uneven surfaces.

Please click here for Trail Map and Summit information.

Local Trails and Amenities
Discover nearby trails accessible from Cranmore, offering everything from scenic strolls to more mountain biking adventures.

If you require assistance, have accessibility-related questions, or need reasonable accommodations due to a disability, please contact info@cranmore.com.

Drones

Due to safety and privacy concerns, Cranmore Mountain Resort prohibits the operation or use of unmanned aerial systems (drones) on or above Resort property by the general public—including recreational users and hobbyists—without prior written authorization from Cranmore Mountain Resort.

This prohibition includes drones used for filming, videotaping, or media purposes, whether operated within Resort boundaries or launched from private property outside of them.

Please contact the Cranmore Marketing Department with questions or to request prior authorization. Any authorized drone operation must comply with Federal Aviation Administration (FAA) regulations, local law enforcement requirements, and Resort-specific policies, which may include certification, training, insurance coverage, indemnification, and liability waivers.

Violations of this policy may result in suspension of access privileges, revocation of season passes, confiscation of prohibited equipment, and liability for damages—including trespass, privacy violations, injuries, property damage, and associated legal fees.

Release of Liability

Cranmore Mountain Resort Summer Release of Liability

Parking

Overnight parking is not permitted in any Cranmore Mountain Resort parking lot. Open flames and fires are strictly prohibited throughout all parking areas.

Pets

Well-behaved dogs are welcome at Cranmore, provided they are kept on a leash and under their owner's control at all times, in accordance with local ordinances. Owners are responsible for cleaning up after their pets.

For the safety and comfort of all guests, dogs are not permitted on chairlifts, bike trails, ski trails (during or after winter operations), in food service areas, retail shops, or the Arlberg Children's Center. Well-behaved dogs may accompany their owners on designated outdoor patios and in Schneider Square, as long as they remain leashed and under control.

If you are unsure whether a specific area or facility is dog-friendly, please check with Guest Services before entering.

Planning ahead for winter? Whether you're new to snow sports or a seasoned skier or rider, our Winter Safety page has everything you need to know before hitting the slopes. Review important safety tips, mountain policies, and responsibility guidelines so you're ready for a safe and enjoyable winter at Cranmore.  

Winter Safety